CareerNexus Workforce Platform · Effective date: 27 May 2026
These Terms of Service ("Terms") form a legally binding agreement between you and INGENIA AI LAB PTE. LTD. (UEN: [Company UEN]) ("Ingenia", "we", "us") governing your access to and use of the CareerNexus Workforce Platform ("Platform").
By registering for, accessing, or using the Platform in any way, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Platform.
If you are using the Platform on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
| Term | Meaning |
|---|---|
| Platform | The CareerNexus Workforce Platform, including all web portals, APIs, mobile-optimised pages, and related services provided by Ingenia |
| Employer Client | A hotel, hospitality business, or other organisation that subscribes to the Platform to manage part-time workers |
| Part-Timer / Worker | An individual who registers on the Platform to seek, accept, or perform part-time work assignments |
| Admin User | An employee or authorised representative of an Employer Client who manages the Platform on behalf of that client |
| Content | Any data, text, documents, images, messages, or other information submitted to or generated by the Platform |
| WhatsApp Integration | The connection between the Platform and the Meta WhatsApp Business Cloud API for hotel manager communications |
The Platform provides a multi-tenant software-as-a-service solution for managing part-time workforces in Singapore's hospitality and services sectors. Services include:
Ingenia reserves the right to modify, suspend, or discontinue any feature of the Platform at any time with reasonable notice.
You agree to provide accurate, complete, and current information during registration and to keep your account information updated. Providing false information, including fraudulent identity documents, is grounds for immediate termination and may be reported to relevant authorities.
Part-timers may maintain only one account. Admin users may access multiple tenant accounts if authorised by the respective Employer Clients.
As an Employer Client or Admin User, you agree to:
Employer Clients are the data controllers for their workers' personal data. Ingenia acts as a data processor on behalf of Employer Clients and will process worker data only as instructed under our Data Processing Agreement.
As a registered worker, you agree to:
Late cancellations within the threshold configured by your Employer Client may result in a financial deduction from your next payout. You will be notified of any such deductions, and you have the right to request a review.
By having your WhatsApp number registered in the Platform by an Employer Client, you consent to receiving automated and AI-assisted messages from the Platform via WhatsApp Business. Registration requires explicit administrator action — your number will not be added without authorisation from your organisation.
Inbound messages you send to our WhatsApp Business number may be:
Do not send sensitive personal data (e.g., NRIC numbers, bank details) via WhatsApp. Use the secure Portal for such information.
Your use of WhatsApp is also subject to WhatsApp's Terms of Service. We are not responsible for WhatsApp service availability or Meta's independent processing of message metadata.
To remove your WhatsApp number from our system, contact your Employer Client administrator or email support@ingenialab.io.
The Platform includes AI-assisted features such as scheduling recommendations, timesheet validation, and the WhatsApp AI agent. AI outputs are suggestions only and do not constitute employment advice, legal advice, or binding decisions. Human review and authorisation is required for all workforce decisions.
Our AI agent may retain memory of interactions to improve future responses within your tenant account. AI memories are tenant-scoped and not shared across organisations. You may request deletion of AI memory data by contacting support@ingenialab.io.
AI-generated content may contain errors. Ingenia makes no warranty as to the accuracy, completeness, or fitness for purpose of AI outputs. Employer Clients remain responsible for verifying AI-generated schedules, timesheets, and payroll data before acting on them.
Your use of the Platform is subject to our Privacy Policy, which is incorporated into these Terms by reference. In the event of a conflict between these Terms and the Privacy Policy on privacy matters, the Privacy Policy will prevail.
For requests to access, correct, or delete personal data, see our Data Deletion Request page or contact support@ingenialab.io.
All software, design, code, interfaces, branding, and content of the Platform (excluding user-submitted content) are the exclusive property of Ingenia AI Lab Pte. Ltd. and are protected by Singapore and international intellectual property laws. You receive a limited, non-exclusive, non-transferable licence to use the Platform solely as described in these Terms.
You retain ownership of content you submit (registration data, documents, messages). By submitting content, you grant Ingenia a non-exclusive, worldwide licence to store, process, and display that content solely as necessary to provide the Platform services.
You must not:
Subscription fees for Employer Client accounts are set out in your subscription agreement or invoice. Fees are:
Late payments may attract interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. Ingenia reserves the right to suspend Platform access for overdue accounts.
Part-timer workers do not pay any fees to use the Platform.
You agree not to use the Platform to:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION:
Ingenia does not warrant that the Platform complies with the employment or data protection laws of any jurisdiction other than Singapore.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
These limitations apply regardless of the legal theory of liability. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability; in such cases, these limitations apply to the maximum extent permitted.
You agree to indemnify, defend, and hold harmless Ingenia AI Lab Pte. Ltd. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:
These Terms remain in effect from the date you first use the Platform until terminated.
Ingenia may suspend or terminate your access immediately if you:
Upon termination, your right to access the Platform ceases immediately. Ingenia will retain data for the periods specified in the Privacy Policy. You may request an export of your data before account closure.
These Terms are governed by the laws of the Republic of Singapore. Any dispute arising from or related to these Terms shall first be referred to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the courts of Singapore.
For consumer disputes, part-timer workers may also seek redress through the Small Claims Tribunal or applicable consumer dispute resolution bodies in Singapore.
Ingenia may update these Terms at any time. We will notify users of material changes via email or Platform notification at least 14 days before changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
The current version of these Terms is always available at /terms-of-service.html.
For questions about these Terms: